Before you contact our support team, make sure you already tried to find the solution of your problem using:
- Knowledge Base – manuals.fibaro.com/knowledge-base
- Device manuals – manuals.fibaro.com
- FAQs – manuals.fibaro.com/faq
If your problem remains unsolved, feel free to contact us:
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Global iNum +883 510 001 123928 Poland +48 61 880 1000 United Kingdom +44 845 154 2852 France +33 970 733 545 USA +1 877-284-4853 ext.3 Chile +56 2 28486547 opt. 2 or ext. 303 |
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Global Support [email protected] Support USA [email protected] |
In order to provide you with the best customer support, our techs will need some information about your device and the issues you’re having.
Please provide the following information depending on the type of your issue:
Problem with your FIBARO Home Center or web browser’s interface:
- Device type: Home Center 3, Home Center 2 or Home Center Lite
- Firmware version: eg. 4.120
- Serial number: eg. HC2-123456
- Short description of your issue
- Steps required to reproduce your problem
- Enabled Remote Support in Configuration -> LAN Settings (optional)
- Credentials for Remote Access connection: Fibaro ID or old home.fibaro.com (optional)
Problems with FIBARO devices (sensors, modules, remotes):
- Product line: Z-Wave / HomeKit
- Device type: eg. Motion Sensor, Wall Plug, Swipe, etc.
- Device generation: eg. Dimmer 1 / Dimmer 2 or model number, eg. FGS-213
- Device firmware version: e.g. 3.2
- Home Center firmware version: eg. 4.120
- Short description of your issue
- Steps required to reproduce your problem
Przeczytaj po polsku:
Jak przygotować się do kontaktu ze wsparciem technicznym FIBARO?
March 30, 2017 20613 Questions
Total 34 Votes:
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