How to prepare for contacting FIBARO Technical Support?

Before you contact our support team, make sure you already tried to find the solution of your problem using:

If your problem remains unsolved, feel free to contact us:

Phone support Global iNum +883 510 001 123928
Poland +48 61 880 1000
United Kingdom +44 845 154 2852
France +33 970 733 545
USA +1 877-284-4853 ext.3
Chile +56 2 28486547 opt. 2 or ext. 303
Service Desk Global Support support@fibaro.com
Support USA support-usa@fibaro.com

 

In order to provide you with the best customer support, our techs will need some information about your device and the issues you’re having.

 

Please provide the following information depending on the type of your issue:

 
Problem with your FIBARO Home Center or web browser’s interface:

  • Device type: Home Center 2 or Home Center Lite
  • Firmware version: eg. 4.120
  • Serial number: eg. HC2-123456
  • Short description of your issue
  • Steps required to reproduce your problem
  • Enabled Remote Support in Configuration -> LAN Settings (optional)
  • Credentials for Remote Access connection: Fibaro ID or old home.fibaro.com (optional)

 

Problems with FIBARO devices (sensors, modules, remotes):

  • Product line: Z-Wave / HomeKit
  • Device type: eg. Motion Sensor, Wall Plug, Swipe, etc.
  • Device generation: eg. Dimmer 1 / Dimmer 2 or model number, eg. FGS-213
  • Device firmware version: e.g. 3.2
  • Home Center firmware version: eg. 4.120
  • Short description of your issue
  • Steps required to reproduce your problem

 

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