FIBARO ID – Frequently Asked Questions

General

FIBARO ID is a unique form of identification for FIBARO users which allows you to log in once to access all FIBARO services.

With FIBARO ID you may use Remote Access (home.fibaro.com), and soon enjoy even more features. We are planning to launch a remote customer support as well as a developer’s panel.

Make sure that the e-mail address you use with your Remote Access account (home.fibaro.com) is correct and update your Home Center to version 4.110. After that, update FIBARO mobile app to the latest version. When you receive an activation e-mail concerning your FIBARO ID, activate the account by clicking the link and setting a password.

The e-mail you have received contains the activation link. Click it to be taken to the login screen. When logging in for the first time, you will be asked to create a new password. Then you may log in at https://id.cloud.fibaro.com.

Android Phone – 1.12.0
Android Tablet – 1.8.0
iOS iPhone – 2.13.0
iOS iPad – 1.120

Yes, but due to security reasons we recommend using FIBARO ID or VPN.

Yes, using Remote Access through FIBARO ID is not mandatory.

Version 4.110 provides key changes in security, which are mandatory for proper work within FIBARO ID when using mobile app for Remote Access. If you don’t use mobile app, updating to 4.110 is not necessary, but we recommend updating your gateway to latest GA version.

We store only data mandatory to log in to Remote Access and general statistic data (not identifying or individual). Home Center local credentials are not stored.

No, if it was not active before, it will not be enabled automatically. You need to add Home Center to Remote Access manually like right now.

Troubleshooting

There are few things you can do:
1) Make sure you have access to the Internet.
2) Update your Home Center to 4.110 version.
3) Update your mobile app.
4) Make sure your Home Center is working properly and is connected to the Internet.
5) Make sure you activated your FIBARO ID account.
6) Make sure you accepted Terms of Use of new Remote Access.
7) Try restarting your Home Center.
If the problem still occurs, wait a few minutes and try again or contact FIBARO support (support@fibaro.com).

If FIBARO ID configuration screen has not appeared, go to Settings and tap Configure in Fibaro ID section.

If you went through the Wizard, make sure you are using your e-mail as a login (not admin like before).

Yes, it has to be changed to your e-mail address during the Wizard.

Go to https://id.cloud.fibaro.com and type in your e-mail address – the activation link will be resent if your e-mail exists in our database. If not, you will be redirected to the registration page.

Unfortunately, not. Until updating the gateway, Remote Access will be possible only through the web browser.

Version 4.110 provides key changes in security, which are mandatory for proper work within FIBARO ID when using mobile app for Remote Access. If you don’t use mobile app, updating to 4.110 is not necessary, but we recommend updating your gateway to latest GA version.

November 15, 2017   2912    Questions    
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