FAQ
The FIBARO System integrates many devices allowing them to cooperate with each other to make your life more comfortable. Thanks to the motion sensors the FIBARO System can turn on and off lights in your house depending which room you are in. The FIBARO System is able to turn off the heating when you are not at home and turn it on before your arrival.
Appropriate configuration of your system can save you up to 30% of electricity and 23% of heat energy.
Range of application and configuration of the FIBARO System is immense and limited only by the imagination.
YES, the FIBARO System can control central heating, air-conditioners, heat pumps and other similar devices.
Before connecting devices mentioned above with the FIBARO System you should verify if the device allows external control through other devices. Some of the manufacturers did not foresee such functionality, therefore you should examine if the device has that capability before buying or connecting the FIBARO System to it.
Functions of that kind are rarely used by users, so they might not be described in the device’s manual.
In most cases there are no issues with connecting the FIBARO System to central heating, air-conditioners, heat pumps and other similar devices.
Yes, you can control the FIBARO System through the personal computer via local network.
The FIBARO System was created with the idea of controlling it with a device everyone has with themselves all the time – mobile phone.
It is very comfortable and economical, because there is no need for buying a new device.
Yes, you can control the FIBARO System through SMS.
Yes, the FIBARO System can be controlled through the home.fibaro.com website created specifically for that purpose.
No, you will not.
One of the unique advantages of our system is its mobility. None of the elements of the FIBARO System are permanently connected with the structure of your building. Thanks to that, you can dismount and take them to your new home. On top of that, when you move your whole system to the new location, Home Center gateway will remember your modules network and settings. All scenes you have created, associations etc. will still function.
No, you don’t have to.
Thanks to the wireless communication between the devices, the FIBARO System can by freely expanded with new modules and devices whenever you want.
Installation and configuration of individual devices is extremely clean and easy. Everyone can connect any module using instructions from a manual included with a device.
Yes, integration of the FIBARO System with an alarm system is possible by using our Relay Switch and Universal Binary Sensor modules. Some of the alarm systems can be connected to the HC2 gateway via local network and integrated with one of our many plugins giving you the full and simple integration.
Yes. Before any of the FIBARO System device is allowed to the market it must go through number of tests, starting with the process of Z-Wave technology certification and ending with examining compliance with EU safety and emission standards.
Yes. Thanks to the FIBARO System you can watch images from your cameras on your mobile devices.
Yes, the FIBARO System can control the heating.
You can program the FIBARO System to turn off heating in rooms with open windows. Temperature can be set individually for each room depending on the time of the day. The FIBARO System can control the electric valves giving it the ability to integrate with the floor heating system.
Yes, of course. The FIBARO System was invented in Poland and is powered by the Z-Wave technology. Our system is manufactured entirely in Poland.
No, the FIBARO System devices are ready to use before shipping to the client. All you have to do is unpack the device and install it according to included manual to benefit from the FIBARO System smart home automation.
Wireless range in buildings is around 30 meters, depending on what materials were used in the construction. In practice Mesh network topology used by the FIBARO System prevents influence of the building construction on its operation. Mains powered devices work as a receiver and transmitter that can send radio signal between themselves expanding network range in this way.
No, it is not possible. The FIBARO System works on the Z-Wave standard that uses frequencies around 900Mhz. Due to that mobile phones, wireless headphones and other similar devices will not disturb the FIBARO System operation.
No, there is no such possibility. The FIBARO System is based on the Home Center gateway and every one of them has a unique identifier. In order to control a device, it has to be added to the HC memory, otherwise it will neither be visible nor controllable.
Yes, the Roller Shutter module was created specifically for that purpose. It will control the shutters after connecting it to the shutters’ engine. It is the world’s only device that can control the position of a blind without additional sensors.
Yes, Dimmer module was created specifically for that purpose. It is the world’s only device that can be connected to a 2-wire electrical installation and on top of that it is the world’s only device that can dim minimal power consumption lights, like LEDs and fluorescent lamps on condition that they are dimmable.
Relay Switch, which comes in two versions with different maximal loads:
1 x 2.5kW – they are installed where there is a need to control one device with a power up to 2.5kW, or few devices with a total power up to 2.5kW
2 x 1.5kW – they are installed where there is a need to control two devices powered with a separate circuit which has a power up to 1.5kW for each device
FIBARO modules are designed to be installed in wall switch boxes or mounted in the housing of a controlled device.
Radiation levels of our devices are roughly 150-200 times smaller than those of a mobile phone. We carry mobile phones with ourselves all the time and yet no one noticed any harmful effects.
Yes, a three-phase relay controlled by our Relay Switch module will let you cut of the power whenever there is a need for that, making your home even safer.
Please contact our support team by sending an e-mail to support@fibaro.com or call +48 61 880 1000. You can also visit one of our partner’s stores.
Accessories are HomeKit-enabled products that have an official “Works with Apple HomeKit” badge on their packaging. These accessories are certified by Apple under its MFi Program.
No, that feature is not available at the moment.
No, HomeKit uses different communication protocols. Some of the manufacturers might provide Bridges to enable them to work with HomeKit.
Yes, you can control and ask for status of HomeKit accessories, created rooms and scenes. When you lock your device, some accessories can’t be controlled by Siri commands. For example, you need to unlock your device before you can use Siri to unlock your door.
No, that feature is not available at the moment.
No, that feature is not available at the moment.
FIBARO launched a new Motion, Flood and Door/Window Sensor that use BLE and work with HomeKit. Moreover, we will release a new app that can control the HomeKit accessories. More accessories are coming soon!
No, your iOS device (iOS 9.3 or newer) plays the role of gateway/controller, but Apple TV or iPad (iOS 10 or newer) will enable you to use them remotely through the iCloud.
No, but new app called FIBARO for HomeKit Connected Devices, designed to control HomeKit is available in AppStore.
Yes, you need to set your iPad (iOS 10 or later) or Apple TV (4th generation) as home hub.
For more information see Apple support page: https://support.apple.com/en-us/HT207057
No, but it will extend the Bluetooth range and allow you to use a remote connection through the iCloud. Alternatively, an iPad (iOS 10 or newer) can be used.
Yes, you can control them through Apple TV (4th generation) or other Wi-Fi devices that support tunneling if they are in accessory range.
HomeKit accessories which use BLE are placed on standby to reduce battery usage. First communication when on standby will wake it up and subsequent commands should be performed without delay till next standby.
No, but it is recommended. FIBARO accessories should work with every HomeKit compatible app.
For security reasons the Setup Code is provided only with the product to ensure no authorized person gets hold of it. Please, keep the Setup Codes for your accessories in a safe place or you won’t be able to pair them again after resetting.
Use the “Identify” function in your mobile app and the chosen accessory will identify itself by blinking or making a sound (according to its manual).
Yes, every FIBARO product that has “Works with Apple HomeKit” badge on its packaging is certified by Apple under its MFi Program.
Controlling this HomeKit-enabled accessory from FIBARO requires an iPhone, iPad, or iPod touch with iOS 9.3 or newer.
Yes, just add your accessory to favourites and they will be visible in Control Center and Apple Watch.
No, but it is recommended. Every accessory you pair is assigned to your iCloud account and allows you to use it with all your iOS devices.
Every HomeKit-enabled product should have a “Works with Apple HomeKit” badge on its packaging.
Yes, you need to set your iPad (iOS 10 or later) or Apple TV (4th generation) as home hub.
For more information see Apple support page: https://support.apple.com/en-us/HT207057
Yes, we recommend setting your iPad (iOS 10 or later) or Apple TV (4th generation) as home hub.
For more information see Apple support page: https://support.apple.com/en-us/HT207057
Only if you want to control HomeKit accessories via multiple iOS devices or Apple TV using same iCloud account.
General
FIBARO ID is a unique form of identification for FIBARO users which allows you to log in once to access all FIBARO services.
With FIBARO ID you may use Remote Access (home.fibaro.com), and soon enjoy even more features. We are planning to launch a remote customer support as well as a developer’s panel.
Make sure that the e-mail address you use with your Remote Access account (https://home.fibaro.com/) is correct and update your Home Center to version 4.110. After that, update FIBARO mobile app to the latest version. When you receive an activation e-mail concerning your FIBARO ID, activate the account by clicking the link and setting a password.
Up until the end of March 2017 you will be able to log in using either the current method or FIBARO ID via https://home.fibaro.com/. Starting from April 2017 FIBARO ID will become the only available method of logging in.
The e-mail you have received contains the activation link. Click it to be taken to the login screen. When logging in for the first time, you will be asked to create a new password. Then you may log in at https://id.cloud.fibaro.com.
If you do not activate FIBARO ID, your old account will be disabled in April 2017.
Version 4.110 or newer is required.
Android Phone – 1.12.0
Android Tablet – 1.8.0
iOS iPhone – 2.13.0
iOS iPad – 1.120
No, it is not required.
Yes, but due to security reasons we recommend using FIBARO ID or VPN.
Yes, using Remote Access through FIBARO ID is not mandatory.
No, only for Remote Access.
Version 4.110 provides key changes in security, which are mandatory for proper work within FIBARO ID when using mobile app for Remote Access. If you don’t use mobile app, updating to 4.110 is not necessary, but we recommend updating your gateway to latest GA version.
We store only data mandatory to log in to Remote Access and general statistic data (not identifying or individual). Home Center local credentials are not stored.
No, if it was not active before, it will not be enabled automatically. You need to add Home Center to Remote Access manually like right now.
Troubleshooting
There are few things you can do:
1) Make sure you have access to the Internet.
2) Update your Home Center to 4.110 version.
3) Update your mobile app.
4) Make sure your Home Center is working properly and is connected to the Internet.
5) Make sure you activated your FIBARO ID account.
6) Make sure you linked FIBARO ID account with Remote Access or moved your Home Centers from Remote Access to FIBARO ID.
7) Make sure you accepted Terms of Use of new Remote Access.
8) Try restarting your Home Center.
If the problem still occurs, wait a few minutes and try again or contact FIBARO support (support@fibaro.com).
If FIBARO ID configuration screen has not appeared, go to Settings and tap Configure in Fibaro ID section.
If you log in for the first time, make sure you use the same e-mail address as for your Remote Access account.
If you went through the Wizard, make sure you are using your e-mail as a login (not admin like before).
Yes, it has to be changed to your e-mail address during the Wizard.
First of all, check your SPAM folder. If you have not found an e-mail there, your account may not have been migrated yet. Please wait a few days and contact the FIBARO support if the e-mail has still not arrived (support@fibaro.com). You can speed up sending the activation e-mail by visiting https://id.cloud.fibaro.com and entering your e-mail address. Activation link will be sent within a few minutes.
Go to https://id.cloud.fibaro.com and type in your e-mail address – the activation link will be resent if your e-mail exists in our database. If not, you will be redirected to the registration page.
In order to solve this issue, read our tutorial or follow the steps below:
1) Log in to the Remote Access (https://home.fibaro.com/) using your current username and password (via Try logging in with your old USER NAME link).
2) Remove the HC gateway assigned to this account (if you are not nearby the device, log in to the interface and write down the Serial number and MAC address).
3) Log in to your FIBARO ID (https://id.cloud.fibaro.com), select Services and click More in Remote Access panel.
4) Click Log in in the opened website, then Add HC, fill in the Serial number and MAC, and click Add.
Such situation may occur if the account linking process was omitted during the migration or you have signed up to FIBARO ID account using a different e-mail address than the one given in the Remote Access. In order to solve this issue, read our tutorial or follow the steps below:
1) Log in to the Remote Access (home.fibaro.com) using your current username and password (via Try logging in with your old USER NAME link).
2) Remove the HC gateway assigned to this account (if you are not nearby the device, log in to the interface and write down the Serial number and MAC address).
3) Log in to your FIBARO ID (https://id.cloud.fibaro.com), select Services and click More in Remote Access panel.
4) Click Log in in the opened website, then Add HC, fill in the Serial number and MAC, and click Add.
Remote Access is still possible through the web browser, both via Fibaro ID or old remote connection.
Unfortunately, not. Until updating the gateway, Remote Access will be possible only through the web browser.
Try to log in at id.cloud.fibaro.com using your e-mail address or use updated FIBARO mobile app to do so. Activation link will be resent and you will be able to create a Fibaro ID, what is necessary.
Just be sure to enter the old Remote Access login assigned to your Home Center while linking accounts.
Version 4.110 provides key changes in security, which are mandatory for proper work within FIBARO ID when using mobile app for Remote Access. If you don’t use mobile app, updating to 4.110 is not necessary, but we recommend updating your gateway to latest GA version.
You have to migrate to or create a new Fibaro ID.