Users

User roles

  • Admin – only one user, can configure the system, operate devices, add users and give them permissions.
  • User – one or more users, can switch devices on/off, see the state and history data of devices.

Adding users

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Click Add user.
  4. Enter Name and E-mail (we recommend using FIBARO ID) of added user and click Next.
  5. Message with local password for the new account will be sent to entered e-mail address.

Sharing remote access via FIBARO ID

Only owner can share access to the gateway via FIBARO ID.

  1. Log into Remote Access with your FIBARO ID.
  2. Chose the gateway which you want to add the user to.
  3. Click > next to the Open button.
  4. Click Add user button.
  5. Enter FIBARO ID e-mail address of the user you want to give access to your gateway.
  6. Click Add.
  7. Open the Configuration Interface.
  8. Go to > Access > Users.
  9. Click Synchronize.
  10. User with access via FIBARO ID will have icon on the list.
  11. If the user didn’t already have an account, message with local password for the new account will be sent to entered e-mail address.

Giving permissions to user

For a new user to be able to use the gateway, admin must give it appropriate privileges.

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Click Manage Access on the user list.
  4. Select sections and/or devices to give the user access to them.
  5. Click Save.

Managing user’s mobile devices

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Click > next to the user.
  4. To add a mobile device to the gateway, log in to the mobile application on the given device.
  5. To remove a mobile device from the gateway, click the next to it and then confirm action by clicking DELETE.
  6. Select “Send notifications” checkbox if you want to receive notifications on mobile devices.

Setting PIN for the user

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Click > next to the user
  4. Enter the PIN code. Remember it, you will need this to change it and to disarm the alarm.
  5. Select “Ask for PIN when arming” checkbox to increase safety and prevent unintentional arming.

Setting local password for the user

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Click the > next to the user.
  4. Enter new local password.
  5. Click Save.

Transferring admin privileges

  1. Open the Configuration Interface.
  2. Go to > Access > Users.
  3. Choose the non-admin user to transfer the rights.
  4. Click > next to this user.
  5. Click TRANSFER ADMIN ROLE.
  6. Click Transfer to confirm.
  7. Message about transferring the admin role will be sent to the chosen user’s e-mail address.
  8. User has to log into the gateway. In the top right corner click its e-mail address and choose Account Settings.
  9. Click ACCEPT to accept the transfer.

Remote access

Remote Access allows you to connect and manage your control panel and devices from a remote area outside your home. The gateway must be connected to the Internet and powered on.

Enabling remote access

Remote access is enabled by default.

To enable/disable remote access:

  1. Open the Configuration Interface
  2. Go to > Access > Remote Access.
  3. Enable/disable Remote Access toggle.

Support Access

You should enable Support Access when you have an issue that you cannot resolve on your own. By granting access to your gateway, the support team may be able to find problems faster.

Enabling Support Access

To enable support access:

  1. Open the Configuration Interface.
  2. Go to > Access > Remote Access.
  3. Enable Support Access toggle.

Installer Access

The FIBARO System can be configured on your own or by a certified FIBARO Installer. In case your system has been configured by the FIBARO Installer, the Installer Access may facilitate his later work by allowing him to monitor and access to selected information of your system.

Enabling Installer Access

Enabling Installer Access enables FIBARO Installer to check up on your system and fix smaller issues remotely.

Setting Installer permissions

You can allow installer to:

  • monitor your gateway (current status, active LEDs, status of services, backups etc.),
  • give access for 24h to perform remote actions on your gateway.

Enter Installers FIBARO ID and click Add Installer to give him access to your gateway. Choose mobile devices that can receive push notifications from the installer.